Unlock 5X Growth for Your Phone Repair Business with a Custom Reporting Dashboard!

Santhosh: Welcome to today’s episode! If you’re running a phone repair business and struggling to track your marketing performance and client usage, you’re in the right place.

I’m Santhosh from SaaSyway, and today, I have Ryan Carter, the owner of a successful Phone Repair SaaS business, joining us.

He recently implemented a Custom Reporting Dashboard, and we’re going to discuss how it revolutionized his operations.

The Challenge: Struggling with Client Usage & Marketing Tracking

Santhosh: Ryan, before we built this dashboard for you, what challenges were you facing in your business?

Ryan: Well, Santhosh, we provide an all-in-one SaaS platform for phone repair businesses, offering:

• Custom record management
• SMS, Email, AI Chat, and AI Calling
• Review & Reputation Management
• Business performance monitoring

We scaled quickly, hitting 100+ active users. But with that growth came big challenges—we had no clear visibility into:

✅ How many emails, SMS, AI messages, and voice calls each client used, which was critical for billing.

✅ Which clients needed additional support based on their usage.

✅ The performance of our marketing campaigns and appointment setters.

We were spending heavily on Facebook Ads & Google Ads but had no concrete way to measure:

• Cost per lead
• Return on Ad Spend (ROAS)
• Appointment setters’ call volumes & conversion rates

Without a centralized reporting system, we were making decisions blindly.

The Solution: A Custom Reporting Dashboard for Phone Repair Businesses

Santhosh: That’s exactly where we knew a Custom Reporting Dashboard could help. So, at SaaSyway, we built you a tailored solution using Google Looker Studio, integrating: 

✅ Your SaaS platform via APIs
✅ Facebook Ads & Google Ads data
✅ Internal appointment-setting metrics

Key Features of the Custom Reporting Dashboard

• Client Usage Tracking: A real-time view of each customer’s email, SMS, AI chat, and voice call usage, ensuring accurate billing and proactive support.
• Marketing Performance Analytics: Real-time tracking of ad spend, cost per lead, and ROAS.
• Appointment Setter Insights: A breakdown of sales team performance—calls made, appointments booked, and conversion rates.
• Custom Filters & Reports: Deep analysis of individual metrics for data-driven decision-making.

The Results: How This Phone Repair SaaS Company Scaled Faster

Santhosh: Once we implemented the dashboard, what changes did you notice?

Ryan: Honestly, the difference was night and day!

Within 3 months, we saw:

• 100% billing transparency, reducing disputes, and improving client trust. 
• Optimized marketing spending, cutting wasted ad budget and improving lead quality. 
• Higher sales efficiency, as we could track our appointment setters’ performance and refine our approach.
• Real-time insights replacing guesswork, helping us scale smarter and faster.

Why Phone Repair Companies Need a Custom Reporting Dashboard

Santhosh: If a phone repair company owner is listening and thinking, “Do I really need this?”—what would you say?

Ryan: I’d say, if you’re not tracking your client usage and marketing performance, you’re leaving money on the table.

With a Custom Reporting Dashboard, you get: 

✅ Accurate billing & transparency

✅ Marketing ROI tracking to reduce wasted spend

✅ Better team performance insights

✅ Faster growth through smarter decisions

Take Action: Get Your Custom Reporting Dashboard

Santhosh: Absolutely! If you want to take control of your PhoneRepair business, stop making decisions in the dark.

A Custom Reporting Dashboard gives you the power to scale with data-driven confidence.

Book a Free Strategy Call Today! 

(Disclaimer: Ryan Carter is a fictional name used to illustrate this case study while maintaining client confidentiality.)

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